Returns & Exchanges

At Martie, we want you to love every find; however, due to the perishable nature of food items, we cannot accept physical returns. If an item arrives damaged or does not meet our quality standards, please reach out within 7 days for a full refund or credit.

Return Process

• 1.
  Inspect Your Order

  Thoroughly check your delivery upon arrival to ensure all items are present and in good condition.

• 2.
  Document Issues

  If any products are damaged or expired, take a clear photo of the item and the packaging label.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the documentation within 7 days of delivery.

• 4.
  Receive Credit

  Once approved, we will issue a refund to your original payment method or apply Martie credit to your account within 3-5 business days.